Returns

CANCELLATION AND RETURNS

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract.

Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.

Goods to be returned must first obtain an RMA number from the seller and clearly show this number the outside of the package to be returned.

Goods can be returned for any reason within the first 7 days this is a statutory right and is in addition to any other rights, however goods must be unopened and unused, and any variance from this condition will incur a restocking fee of 25%. The sellers shipping costs cannot be refunded in either case.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

RMA INFORMATION

All returns must be shipped back in the original packaging material/box. Failure to do so may invalidate both the RMA and the warranty.

All returns must be shipped back in the original packaging material / box. Failure to do so may invalidate both the RMA and the warranty.

We reserve the right to test the product and confirm the defectiveness or incorrectness before issuing a refund or exchange.

All items must be 100% complete to be accepted for RMA. A 15% restocking fee applies to all items returned sealed (not opened after the 7 day cooling off period).

A 25% Restocking Fee applies to all opened items regardless.

RMA numbers are valid for 10 days, after the 10-day period has expired, a new RMA number will need to be obtained.

All returns must include any cables, driver disks or any other accessories provided with the order unless otherwise authorized.

All returns must be shipped prepaid. Returns shipped C.O.D. will be refused.

Remember to take note of your RMA number. You will need it as a reference. Replacements can be shipped two ways:

• You can request an advance replacement charged to your credit card that will ship right away.
• You can wait for your item to come back before we ship your replacement.

Refunds and credits are available only after the return has been received, tested and verified for authenticity.

Manufacturer's warranty is assumed void unless otherwise stated on your invoice. The www.replacemaster.co.uk warranty will be voided at any time if the products are not returned in their original condition as sold, matching the specifications and serial numbers for all components contained therein. Non-conforming materials will be returned to the buyer at their own expense.

Returns are to be returned with the RMA number clearly marked on the outside of the packaging to the address provided at time of obtaining an RMA number.